People are always the first part of locating problems to examine. A well trained staff can offer organizations intangibles that cannot be quantified: insight, wisdom, strong work ethics, and critical thinking. With that, however, also come complications that are unique to hired staff: biases, poor work ethics, micromanagement, lack of knowledge, etc. The mistakes that people make are unusual complications. So often the inability to see user errors or misdirection by leadership can be interpreted as a problem with sound politics, policies, processes, or technology. Therefore, it is important to ask tough questions that help make sure that the hired staff are not creating or worsening the problem
- Do we have all of the staff we need in place?
- Do they have the right skills and experience?
- Are we providing the best training available for our staff?
- Does leadership understand the complexities of the project and the tools that we use?
- Does management clearly communicate the roles and responsibilities of the team?
- How well are employee self-interests aligned into organizational goals?